Faq

Where do you ship to?

We currently offer international shipping to most countries. During the checkout process, you can enter your address to see if we deliver to your location and to view the available shipping options and costs.

How long will it take to receive my order?

Processing time is 1-3 business days. Shipping times vary by destination and the service selected at checkout. You will receive a shipping confirmation email with a tracking number once your order is on its way.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to make a change, and we will do our best to accommodate your request if the order has not yet been processed for shipping.

What is the paper quality in your notebooks and journals?

At FikaPapers, we are passionate about premium paper. Our notebooks and journals feature high-quality, thick paper that is resistant to bleed-through from most writing instruments, including fountain pens. Specific paper weight and type are detailed on each product page.

Do you offer gift wrapping or personalization?

Yes! We offer elegant gift wrapping and personalization services for many of our products, such as embossing initials on journals or planners. Look for the customization options on the relevant product pages or contact [email protected] for special requests.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways depending on your region. All transactions are encrypted for your security.

Are taxes and duties included in the price?

The price displayed on our site does not include any applicable import taxes, duties, or customs fees for international orders. These charges are the responsibility of the customer and are determined by your local customs authorities.

What is your return policy?

We want you to be completely satisfied. If you are not happy with your purchase, you may return unused items in their original packaging within 30 days of delivery for a full refund or exchange. Please initiate your return by contacting our support team at [email protected].

My product arrived damaged. What should I do?

We are sorry to hear that. Please contact us at [email protected] within 7 days of delivery with your order number and photos of the damaged product and packaging. We will promptly arrange for a replacement or refund.

How can I get further assistance?

For any other questions not covered here, our dedicated customer support team is ready to help. Please email us at [email protected], and we will respond as quickly as possible.